The POS follies: Part 11b

For the dozen or so of you who care about such things, in our last installment I discussed taking some 1400 items off the racks when the POS system says "Hey, that doesn't sell!"

"But, Brian," some asked, "What are we going to do with 39 Avengers?!?" Er, no, wait, the question was about 1400 removed-from-stock books, same diff.

Well, we have a sale, I guess.

My wife gets invited to Nordstrom's "Customer appreciation sales" which is like a pre-sale sale for Nordstrom's "best" customers (she's not actually one of those, but my stepmother is, so...), and I thought it was a great idea to try and emulate.

So, we invited all of our subscribers (box customers, whatever you call them locally) to a private, pre-opening sale for two hours this morning. Half off the stock I wanted gone, and if you bought like 10 or more books, it could go up to 60% off.

The weather was deeply against us this morning -- SF has been ucky thick fogbound for the last 10 days or so, so when it was a GLORIOUS summer day today I knew we wouldn't have as many people as I would have liked. We only had about 20% of the people invited actually show up. Which, actually, is a good response rate, don't listen to my whining.

I was hoping for about 20% of this stock to go away during our two hour sale, and I think we got closer to 15%, so I can live with it.

That's still 85% left though!

I'm going to start filtering the remaining books into the Sale boxes over the next week or so (in fact, I think I'm going to temporarily remove the Starter Sets from the sales floor to accommodate the volume I want to put out at once), and I think I can get rid of another half of them within 60 days or so. The final, what is that, about a third, will trickle out over the next year or so. We're down to virtually nothing left of the "Let's not even count this in the first place, and remove it now" pruning I did BEFORE we put in the POS, so that seems like reasonable timing. And, because I'm using color coded labels, I'll know in a year what are the REAL dregs that should be donated away or even left on the curb for recycling, as need be.

It is NOT possible to deal in physical goods (retail or wholesale) and not have some spoilage and leftover and just plain unsalable junk. The key question is in MANAGING that junk.

I suddenly realized that I can get most of a column out of this, can't I, so I'll shut up there. In theory, expect to see more on this in TILTING on CBR on Friday...

Anyway, I'm hot and tired and sweaty, moving all of those boxes take a lot out of ya'! Off to the showers!

-B

The POS Follies: The Return, Part 11

The new TILTING AT WINDMILLS is up right here.

[If you hit the link below for the label "POS", you'll get the whole series, too]

We're very nearly a year later on installing the POS system, and several conclusions about it are in the new TILTING.

We've been spending the last 2 (and probably next three) days going through each "Hasn't sold in a year" title to set it's Minimum Point (the place where it triggers a reorder) down to zero -- it's a pretty laborious task on 1400 items, but there you go. I've made a couple of suggestions on how to make it better to Mark & Ben & AJ at MOBY, and we're trading mails back and forth.

Once I clear off all the dead books from the racks, then I have to do the same process for the floppies. Thankfully that's mostly limited to 3 racks where my natural weekly pruning skills are probably not enough.

At a guess, and not killing myself to get it done, I'll have all of the stale merchandise removed from inventory, and never again automatically reorderable by 7/31, which is the "official" start of POS date.

After that, I'll be running weekly (probably) stale item reports, and it will only be, say 5 or so items a week we'll be looking to yank, which will be an easily manageable task. This one is a pain in the ass because of the scope, but then I'll be down to a lean-mean, retailing machine.

The FUNNY thing is that There's now about 10 books that were "On The List" that actually sold this week. I won't be restocking them, but not all "Dead" merchandise is creating equal, y'know?

Finally, just because I pulled out the entire database to look at a few things, here's a list of the 100 (well, OK, 114) Top Selling Books at Comix Experience over the last (roughly) last 11 and a half months, after the jump:

1 LOEG BLACK DOSSIER HC 2ND PTG (OCT078350)
2 WATCHMEN TP (FEB058406)
3 BUFFY SEASON 8 TP VOL 01 LONG WAY HOME
4 Y THE LAST MAN TP VOL 01 UNMANNED (OCT058020)
5 WALKING DEAD VOL 7 THE CALM BEFORE TP
6 SCOTT PILGRIM GN VOL 04 SCOTT PILGRIM GETS IT TOGETHER (JUN0
7 Y THE LAST MAN TP VOL 09 MOTHERLAND (FEB070362) (MR)
8 Y THE LAST MAN TP VOL 02 CYCLES (OCT058281) (MR)
9 100 BULLETS TP VOL 11 ONCE UPON A CRIME (MAY070233) (MR)
DMZ TP VOL 03 PUBLIC WORKS (JUN070267) (MR)
FABLES TP VOL 01 LEGENDS IN EXILE (APR058372)
12 EX MACHINA TP VOL 06 POWER DOWN (AUG070308) (MR)
Y THE LAST MAN TP VOL 10 WHYS AND WHEREFORES
14 LOEG VOL ONE TP (JUL068290)
LOEG VOL TWO TP (FEB058407)
16 HELLBOY VOL 07 THE TROLL WITCH & OTHERS TP
Y THE LAST MAN TP VOL 03 ONE SMALL STEP (MAR068027) (MR)
18 BATMAN YEAR ONE DELUXE SC (OCT060163)
FABLES TP VOL 02 ANIMAL FARM (MAR058123)
20 ALL STAR SUPERMAN HC VOL 01 (DEC060188)
SANDMAN TP VOL 01 PRELUDES & NOCTURNES (DEC058090)
V FOR VENDETTA TP (APR058272)
Y THE LAST MAN TP VOL 04 SAFEWORD (APR058056) (MR)
24 ACME NOVELTY LIBRARY HC #18 (SEP073597) (MR) (C: 0-1-0)
DMZ TP VOL 04 FRIENDLY FIRE (DEC070294) (MR)
FABLES TP VOL 10 THE GOOD PRINCE
POWERS TP VOL 10 COSMIC (MR)
Y THE LAST MAN TP VOL 08 KIMONO DRAGONS (AUG060299) (MR)
29 BUFFY SEASON 8 TP VOL 02 NO FUTURE FOR YOU
FABLES TP VOL 09 SONS OF EMPIRE (MAR070271) (MR)
WE 3 TP (APR050419) (MR)
Y THE LAST MAN TP VOL 06 GIRL ON GIRL (SEP050317) (MR)
33 BATMAN DARK KNIGHT RETURNS TP (DEC058055)
THE FART PARTY TP
Y THE LAST MAN TP VOL 05 RING OF TRUTH (MAY050306) (MR)
Y THE LAST MAN TP VOL 07 PAPER DOLLS (FEB060341) (MR)
37 BLACK HOLE COLLECTED SC
COMPLETE PERSEPOLIS TP
CRIMINAL TP VOL 02 LAWLESS (OCT072158) (MR)
DMZ TP VOL 01 ON THE GROUND (MAR060383) (MR)
POWERS TP VOL 11 SECRET IDENTITY
SANDMAN TP VOL 02 THE DOLLS HOUSE (APR058268)
SHORTCOMINGS HC
44 DMZ TP VOL 02 BODY OF A JOURNALIST (NOV060292) (MR)
FABLES TP VOL 08 WOLVES (SEP060313) (MR)
PREACHER TP VOL 01 GONE TO TEXAS NEW EDITION (MAR050489) (MR
ZOMBIE SURVIVAL GUIDE TP (DEC058019)
48 CRIMINAL TP VOL 01 COWARD (MR)
DC UNIVERSE THE STORIES OF ALAN MOORE (NOV050268) (MR)
WALKING DEAD TP VOL 08 MADE TO SUFFER
WORLD WAR Z ORAL HISTORY OF ZOMBIE WAR SC
52 CIVIL WAR TP
FABLES TP VOL 04 MARCH OF THE WOODEN SOLDIERS (OCT058021) (M
JACK OF FABLES TP VOL 02 JACK OF HEARTS (JUL070305) (MR)
JUDENHASS GN
PREACHER TP VOL 02 UNTIL THE END OF THE WORLD NEW EDITION (M
PREACHER TP VOL 03 PROUD AMERICANS NEW EDITION (JUL068334) (
SAVAGE SWORD OF CONAN TP VOL 02
WALKING DEAD VOL 2 TP MILES BEHIND US TP NEW PTG
60 DARK TOWER GUNSLINGER BORN PREM HC
EX MACHINA TP VOL 01 THE FIRST HUNDRED DAYS (SEP058036) (MR)
HELLBOY VOL 01 SEED OF DESTRUCTION TP
SAM & MAX SURFIN HIGHWAY TP (SEP073953)
64 EX MACHINA TP VOL 03 FACT V FICTION (JAN060357) (MR)
FABLES TP VOL 05 THE MEAN SEASONS (JAN050373) (MR)
HELLBOY TP VOL 08 DARKNESS CALLS
WANTED GN (NEW PTG)
68 ALAN MOORE THE COMPLETE WILDCATS TP (MAY070211)
BATMAN GRENDEL NEW PTG TP
BOYS TP VOL 02 GET SOME (DEC073541) (MR) (C: 0-0-2)
BPRD TP VOL 07 GARDEN OF SOULS
CHANCE IN HELL HC
EX MACHINA TP VOL 02 TAG (JUL050285) (MR)
EX MACHINA TP VOL 04 MARCH TO WAR (AUG060269) (MR)
JOSS WHEDONS FRAY FUTURE SLAYER TP
LAST MUSKETEER SC (OCT073506)
NEXTWAVE AGENTS OF HATE TP VOL 01 THIS IS WHAT THEY WANT
SAVAGE SWORD OF CONAN VOL 1 TP
SIGNAL TO NOISE 2ND ED HC
WARREN ELLIS CROOKED LITTLE VEIN HC
81 ABSOLUTE SANDMAN HC VOL 02 (JUN070259) (MR)
ASTONISHING X-MEN TP VOL 03 TORN
CONFESSIONS OF A BLABBERMOUTH (JUN070258)
EX MACHINA TP VOL 05 SMOKE SMOKE (DEC060271) (MR)
FABLES 1001 NIGHTS OF SNOWFALL SC (DEC070297) (MR)
FILTH TP (MR)
FUN HOME TP
GOOD AS LILY (MAY070226)
JACK OF FABLES TP VOL 01 NEARLY GREAT ESCAPE (NOV060300) (MR
KINGDOM COME TP (NOV058067)
LIFE AND TIMES OF SCROOGE MCDUCK TP VOL 01 2ND PTG (FEB07823
LIVING AND THE DEAD GN
MAKING COMICS STORYTELLING SECRETS OF COMICS MANGA & GN SC (
PRIDE OF BAGHDAD SC (OCT070256) (MR)
PULPHOPE ART OF PAUL POPE SC (JUL062792) (MR)
SUPERMARKET TP
ULTIMATES 2 TP VOL 02 GRAND THEFT AMERICA
98 ASTONISHING X-MEN TP VOL 4 UNSTOPPABLE
BPRD TP VOL 01 HOLLOW EARTH & OTHER STORIES
BPRD TP VOL 08 KILLING GROUND
BUFFY THE VAMPIRE SLAYER OMNIBUS TP VOL 01
CASTAWAYS SC
CHRONICLES OF WORMWOOD LAST ENEMY GN (AUG073417) (MR)
DOOM PATROL TP VOL 06 PLANET LOVE (OCT070251)
EMPOWERED VOL 02 TP
FABLES TP VOL 03 STORYBOOK LOVE (MAY068085) (MR)
HELLBOY VOL 02 WAKE THE DEVIL TP
HELLBOY VOL 06 STRANGE PLACES TP
INVISIBLES TP #1 SAY YOU WANT A REVOLUTION (SEP068118) (MR)
PREACHER TP VOL 04 ANCIENT HISTORY NEW EDITION (MAY050299) (
SANDMAN TP VOL 03 DREAM COUNTRY (JAN058148)
SUPERMAN RED SON TP (NOV058130)
THE ARRIVAL GN
TRANSMETROPOLITAN TP VOL 01 BACK ON THE STREET (JUN058246)

-B

Hibbs explains it all.

Over at Newsarama, Hibbs talks more about the POS system in the store:

"I’ve only been using POS for two weeks now; and only the one system, so nothing I say on the topic should probably be granted that much weight, really, but I can already see how this is going to transform the way that I operate my store, my ability to properly order things that have fallen “off my radar”, my accidents in double or triple ordering some material, my access to data for customer searches and special orders, and so on. If I can enact even half of the efficiencies that POS promises my store should quickly become that much more efficient and profitable."

It's not necessarily that easy, though. Go and read why.

POS Follies Part 10, the conclusion

So, the Point of Sale has now been live for a week, as of today, and I have to say I'm in love.

There have been issues, of course -- the primary one being me trusting the Barcodes that were already in the system thinking "well, they must have scanned clearly at Starclipper, so they must all be 100% right!" Well... no. Nice idea in theory, but pretty crap in practice. I'm not 100% clear on why the differences exist -- perhaps they're from Diamond-provided codes that hadn't actually ARRIVED at SC for confirmation when they sent me the database, or something along those line -- but either way the problems are easy enough to fix, even in the middle of a transaction, and looking up books is as fast as your typing skills will allow. (So... slow for most of us Comix Experiencer types!)

I'm pretty comfortable with the gun-gun-gun nature of transactions now -- in fact, I sorta doubt I can get much faster because there's a small but crucial lag (a quarter second? Less?) between gunning an item, and the system recognizing it, but there's NO DOUBT that scanning in a stack of comics takes a whole lot longer than typing "7x299[category]" does on a cash register.

Where I can improve my time is in learning the shortcuts built in the system -- some of which are intuitive, and a few that aren't.

MOBY is the only POS system I've ever used, but, even with only a week of being live and using it, I can pretty unreservedly recommend it. The small quirks of "well, that's not how *I* would have implemented such-and-such" are often down to me just retraining my mind to HOW to do something. Everything I do and think about comics retail is very much defined by having done it in certain ways for EIGHTEEN YEARS, so challenging my preconceptions is always a decent thing.

I'll give you an example: order check-in. MOBY has a check-in procedure that I, personally, find overly-pedantic. You have to scan every bar-code in TWICE, you have to manually confirm the pricing on an item, you have to positively tell it that there are no damages.

I understand these choices -- and if I was trying to "idiot proof" a system myself, I'd probably make very similar ones. Thing is, I've got a damage rate of like .001%. Prices don't change from solicitation on 99.989% of all comics, and, so far, the barcodes for the Marvel and DC books that show up with your weekly invoice (if you've asked them for "extended format") look to be similarly accurate. I'm hoping to convince them to build me a feature that allows me to just say "YES! The invoice is fine, just import it as is", and then fix the 2-5 mistakes "in post"

(I always tend to believe that "as long as you have enough 'coverage', you can *always* 'fix it in post'" -- and doing so is usually faster than being a total fuckin' anal pendent about getting it 100% correct upfront)

Anyway, my part of check in took me an hour last week, and only 40 minutes this week. I bet I can get it down to 20 minutes or so eventually.... but I'd rather it be, y'know, 30 seconds of "Yeah yeah, it is all good", followed by 5 minutes of fixing mistakes...

One thing I LOVE about MOBY is that I can make a suggestion, and then Mark will actually work on it -- now that's customer fuckin' service!!

We've still got some minor problems and things to work out and around, but the overwhelming bulk of the work is now done, and the ability to reorder with the push of a single (series of) button (s) is... OMG! I used to spend 3 hours walking the floor every week reordering stuff, and now its going to be an approximately 10 minute process.

What you do, see, is tell it what your "minimum copies on hand" should be -- "I *always* want to have at least 3 copies of WATCHMEN on hand" or whatever -- then when you do the reorder process, if you have less than 3, it does all of the math to tell you how many you should be ordering, and spits it out in a format that Diamond understands. All I have to do now is CONFIRM the data I've been given, and maybe massage a book here or there, or look for things that maybe I didn't want to commit to a specific number until I actually saw the final product. Roolage!

My efficiency is going to double (at least)

Ultimately, if you're an existing comics shop: bite the bullet, and Just Do It -- I'm going to get back all kind of time that I used to use doing rote scut work, that can now be used more productively. If you're a NEW store, then don't even THINK about opening without POS in place.

FOr myself, I can definitely recommend MOBY to you. I may be screaming about it in a few weeks when I have to do my first order form with it, and have to beat the learning curve, but I can most certainly tell I'm going to save buckets of time in the long run by computerizing this stuff; I'm not going to sell out as easily of stuff I "forget"; and I'm NOT going to double-order stuff because I'm a doofus. Those two alone will probably pay for the cost of the system and the software in six months!

So yeah, fourteen flavors of sheer awesome, and it's going to make a damn fine comics shop way way better.

Now that we're on the downslope of the data entry that needs to be done, I'll also be making a return to reviewing. Graeme, monster that he is, wants me to review the porn, but that might be too much of a Big Boy move after not reviewing jack or shit in like six weeks or something.

So, reviews from me again starting (probably) tomorrow, yay!

In the meantime: Here's what arrived this week at CE:

AMAZING SPIDER-GIRL #11
ANNIHILATION CONQUEST WRAITH #2 (OF 4)
ARMY OF DARKNESS FROM ASHES #1
ARSENIC LULLABY PULP EDITION #1
AVENGERS CLASSIC #3
BAD PLANET #2 (OF 6) (RES)
BATMAN #667
BATMAN CONFIDENTIAL #8
BATMAN STRIKES #36
BERLIN #13
BLACK ADAM THE DARK AGE #1 (OF 6)
BLADE #12
BLADE OF THE IMMORTAL #128
BOYS #9 (RES)
BPRD KILLING GROUND #1 (OF 5)
CARTOON NETWORK ACTION PACK #16
CASANOVA #8
COUNTDOWN 38
COVER GIRL #4 (OF 5)
CRIMINAL #8
DAREDEVIL #99
DARK TOWER GUNSLINGERS GUIDEBOOK
DEADMAN #12
DMZ #22
DYNAMO 5 #6
EXILES #97
FABLES #64
FANTASTIC FIVE #3 (OF 5)
FANTASTIC FOUR AND POWER PACK #2 (OF 4)
GEN 13 #11
GHOST RIDER #14
GLISTER #1
GREEN ARROW YEAR ONE #3 (OF 6)
GREEN LANTERN #22
GRIMM FAIRY TALES #16 (RES)
GRIMM FAIRY TALES RETURN TO WONDERLAND #2 (OF 7)
HEDGE KNIGHT 2 SWORN SWORD #3 (OF 6)
INCREDIBLE HULK #109 WWH
INDIA AUTHENTIC UMA #4
IRREDEEMABLE ANT-MAN #11
JACK OF FABLES #13
JLA CLASSIFIED #41
MARVEL ADVENTURES SPIDER-MAN #30
MARVEL ILLUSTRATED LAST OF THE MOHICANS #3 (OF 6)
MARVEL ILLUSTRATED MAN IN THE IRON MASK #2 (OF 6)
NEW AVENGERS #33
NEW AVENGERS TRANSFORMERS #2 (OF 4)
NEW EXCALIBUR #22
NICOLAS CAGES VOODOO CHILD TEMPLESMITH COVER #2
NOVA #5
OMEGA FLIGHT #5 (OF 5) CWI
OUTSIDERS FIVE OF A KIND WEEK 2 KATANA SHAZAM
PHANTOM CVR A #18
POWERS #25
PUBLIC ENEMY #4
PUNISHER WAR JOURNAL #10 CWI
RED SONJA #25
SADHU THE SILENT ONES #1
SPIDER-MAN FANTASTIC FOUR #4 (OF 4)
STAR WARS LEGACY #15
STAR WARS REBELLION #9
STORMWATCH PHD #10
ULTIMATE X-MEN #85
UNCLE SCROOGE #368
UN-MEN #1
WALT DISNEYS COMICS & STORIES #683
WORLD WAR HULK FRONT LINE #3 (OF 6)
X-FACTOR #22
ZOMBIE PROJECT #1

Books / Etc.
100 BULLETS VOL 11 ONCE UPON A CRIME TP
ALAN MOORE THE COMPLETE WILDCATS TP
BLACK METAL VOL 1 GN
CLIVE BARKERS GREAT & SECRET SHOW VOL 2 TP
COMPLETE JON SABLE FREELANCE VOL 7 TP
DOME HC
DUMMYS GUIDE TO DANGER VOL 1 TP
EC ARCHIVES TWO-FISTED TALES VOL 2 HC
ESSENTIAL DAZZLER VOL 1 TP
FEMME FATALES SEPT 2007 VOL 16 #4
FORGOTTEN REALMS VOL 5 STREAMS SILVER TP
GHOST RIDER VOL 2 LIFE & DEATH OF JOHNNY BLAZE TP
HEAVY METAL SEPTEMBER 2007 #112
LAST CALL VOL 1 GN
LEES TOY REVIEW AUG 2007 #178
LORI LOVECRAFT VOL 2 MY BLACK PAGES TP
MARVEL ADVENTURES FANTASTIC FOUR VOL 6 DIGEST TP
PIRATES VS NINJAS POCKET MANGA VOL 1
SHOWCASE PRESENTS ADAM STRANGE VOL 1 TP
STYLE SCHOOL VOL 1 TP
SUPERMAN CHRONICLES VOL 3 TP
TOYFARE 10TH ANNIVERSARY ED CVR #122
VAULT OF MICHAEL ALLRED LTD ED HC
VIDEO WATCHDOG #133
WOMEN OF MARVEL VOL 2 TP
ZOMBIE TALES VOL 1 TP

What, as they say, looks good to YOU?

-B

POS Follies Part 9

OK, system in and up, doors opened a bit, and we've done our first 2 sales.

OF COURSE the first sale (w/ 4 items) scanned successfully on zero of them, but he was cool enough to let me go enter the scans back into the system (though I can easialy check someone out w/o it), so the NEXT time I sell those books it should go smooth. We'll see!

Second transaction was good for 3 of the 4, and the last was my last copy of something that I won't restock anyway, so I let it go.

Anyway, back to it, more later (maybe)

-B

POS Follies Part 8

OK, double Ow.

Left the house at 6:30 this morning, arrived back home at midnight. Whee.

That whole "let's try to open" thing? Turned out to be not so great of an idea, weirdly enough -- still just enough training to do/things to go over/ fussy things to finish (or get into shouting distance of finished at least) So we didn't bother to try.

Oddly enough, we still pretty much did a "normal" Monday's sales, as we let in subbers who were just there to pick up thier orders, and anyone who knew JUST what they wanted.... but still, that means we'd have had a GREAT Monday if we'd let browsers in.

We will definitely be open on time tomorrow, everything is set "enough" for it -- I still have about 200-ish items that were never in MOBY's database, or needed something cleaned up, or are something special to our store, or whatever, that need to be entered.... but those can be done catch-as-catch can over the next (whatever) because they're not exactly top sellers or anything -- but the overwhelming majority (98.5% or better) of the inventory is in the computer and ready to sell. Well, 20% of it doesn't have barcodes yet (and 10% of those won't ever), but we can look up via the keyboard anything really fast.

Anyway, game on tomorrow.

I'll be back in somewhere between 7 & 8 AM to clear up my last bits of business, then I'll have one last 12 hour day before I can go back to "normal" (though I'll be working all day each day for the next bit, just to back up Rob and Sue a couple of days each as they work their way through getting comfortable of the logic of the system.)

But, yeah, it is live and selling books tomorrow.

Hurrah!

-B

POS Follies Part 7

Ow.

So Mark Richman of MOBY arrived on Saturday night to complete our install of the MOBY point-of-sales system, and to begin our training on it.

Saturday night, Rob Bennett and I did the hard physical inventory of the store, as Mark wrestled the hardware into working order, clearing up all the issues I couldn't figure out, like how to get all three of the different printers (receipt, bar code, and regular 8.5x11) working in harmony.

Rob and I started around 7:30 PM. "How long can it take?" I mused out loud, "I bet we can get it done in 3 hours max". Admittedly, I thought we were going to have one more body with us. We were done SEVEN hours later, at just past 2 AM. I got to bed at 3 AM ish.

I was back at the store by 9:30 AM Sunday morning to actually enter the inventory numbers into the computer. I was freaked out that my estimate of 3 hours to accomplish that was catastrophically wrong, given the inventory timing, but I actually finished it in just under 2 hours, going at a leisurely pace, and spending lots of time double checking my entries.

(Originally Jeff Lester was meant to help with the data entry -- but he had an out-of-town wedding the same weekend, so it fell to me... He'd have probably finished in an hour flat)

Noon, and Mark started training Sue, Rob and I. Spent perhaps too much time on stuff not directly related to selling-TO-a-customer type functionality, so it looks like training will roll on 'til tomorrow as we get our first customers.

Mark had some programming related to requests we made, so, rather than hover over his shoulder while he is doing that, I decided discretion as better than, etc., and retreated home to lick my wounds. I plan on leaving the house by 6:30 am tomorrow to get a jump on the last fiddly bits of inventory management (as always, there was a fair chunk of stuff that fell through the cracks), because I'm setting my goal of being done with all of that (except, maybe, the mini-comics... and we might just skip it as being too-much-work, for too-little-return to get them in the system by about 9 am tomorrow. Which probably won't happen, but I'm going to try.

Mark thinks we should stay closed in the AM, to do some last things, and while I'll probably defer to him in the end, I'm trying to work it so we CAN open at 11AM like normal, rather than 2 or 3. We already cheated a bunch of customers out of today. Rather not perpetuate that, if it is sensible to do so.

Funny, I'm not in San Diego, but I'm pretty much keeping San Diego hours, and feeling that San Diego pain, too!

One big fuck up on my part: I didn't have the barcode scanner set up properly to capture the "hanging" 4 digits in a code, so I have 200-ish scans which will end up being severely wrong. Nice thing is, you can "train" MOBY in codes "on the spot", so this will be a fairly minimal hassle.

Ugh, my brain is total mush right now, but I think we'll be very cool at some point tomorrow -- MOBY is pretty clearly 7 flavors full of wonderful, and I'm pretty confident I made the right choice in POS systems; it is both sexy and robust!

More when I have another chance to breathe... I might even be skipping on the shipping list this week 'cuz I don't know if I will have the time.

-B

POS Follies Part 6

Woof. So, first off, thanks to those who gave me Excel tips in the last post -- yep that's what I'm using. Wish I had those BEFORE I started doing the eyeball sort, but c'est la guerre.

'sfunny, I've been using Excel for like a decade (maybe more?), and I haven't got the SLIGHTEST idea how like 75% of it functions. I generally only need it to sort, or move chunks of data around, or that level of depth -- most of those options in the, say, "Tools" menu? Don't even know what they do.

ANYway, done with the majority of the database futzing -- yesterday and today I went and scanned in most of the barcodes that MOBY didn't already have (something like 600 of them?), but that was a pretty fast process, really.

There's still TONS of stuff w/o barcodes, or stuff that HAVE barcodes, but which won't scan, no matter how much I try -- but I have to say I'm more pissed about the former than the latter. There's a couple of surprising (to me at least!) publishers, like Heavy Metal, who never bothered to put barcodes on any of their books. I really can't figure it out.

I can get all of the comics that don't have them -- typically small/self-published books, or from publishers that didn't believe there was enough "critical mass" of retailers USING them for the time/expense in doing them, but my life will certainly have more of a pain in the ass from the OPTIC NERVE or LOVE & ROCKETS of the world, where we still sell 3-5 copies of each and every issue, each and every month. Having to slow down at the reg to either consult the "cheat book" (a binder with a bunch of non-barcoded items in it, with a user-generated barcode), or type-and-find into MOBY to look them up is not going to be fun.

I can deal with that pain for L&R or OPTIC NERVE, but I suspect that, come, oh let's call it 2009, I will no longer stock publishers-who-don't-barcode just from a hassle-vs-profit point of view, if they're not selling L&R numbers for us.

Anyway, as things stand, I think I'll be "done" with the database, latest, this time next week. Next week has several other things that need to get done (Tilting! And the SUPER SECRET THING that will make you go "whoa!" when we announce it [Very Soon!]; oh, and, just for good measure, the blackline of PREVIEWS showed up today, so ONOMATOPOEIA is presumably next week too!), so it will be "next Friday", rather than "Tuesday, latest" it would have been otherwise.

Really, all I have left to do is to set the Primary, Secondary, and Tertiary distributors for the non-brokered publishers, which, I think, is less than 6 hours work. (It is probably 3, but I have to factor time to look-up-and-confirm-pricing on a number of books) My BIG PROBLEM with this, is there's a lot of items in the databse I'd want to set Cold Cut as the Primary, or Secondary-after-Direct-From-publisher, and I'm kind of dreading the possibility that Cold Cut might either close or drastically mutate in the next 3-6 months, causing me to have to edit thousands of records inside MOBY (not nearly as fast as Excel.... which could do it in about 9 keystrokes, total) -- in MOBY, you have to individually open each individual record of a product (or, I think, group -- which would make changing L&R, for instance, one action, rather than 20-something different ones)

The funny thing, is my orders to Cold Cut are probably poised to triple or better, because I won't be doing that ad hoc bullshit method I'd used before, but I'll now have a "one button" process to deal with it, and the encouragement to hit that button more.

I really and truly hope they find a buyer no later than San Diego, and that said buyer understands the potential they have there -- with just a couple of tweaks, Cold Cut could become a significant player, picking up the vast majority of the non-exclusive reorder business in the DM.

I want to comment on this a bit, because I think something that Dan Vado really needs to be stated again, a couple of times.

[So, in fact, let me give myself a clean paragraph break to make it easier to link, and take a deep breath to refocus my thought here]

ANY publisher who has signed a distribution deal with Diamond, that does not have exclusions, for Cold Cut or Last Gasp, or even possibly a new startup, where that publisher is sold to retailers at an "F" (45%) discount or less has made a terrible, terrible mistake that they really NEED to rectify at their next contract negotiation.

Why? Diamond assesses a 3% reorder penalty. That means your 45% discount, just dropped to 42%. Guess what? If Diamond is distributing your books, that means Baker & Taylor and Ingram has them. ANY chimpanzee, who pays on time, and places an order of 10 or more books (not of a single title, for a whole ORDER of books! Cake!), gets AT LEAST 42% off from B&T.

And Free Shipping.

And Returnability.

THEREFORE, at a 45% or lower discount -- again, that's the "F" code, or a "H" code for 40% -- it is actually CHEAPER for retailers to buy it from the Distributor that *Diamond* is selling to, than from Diamond, on a Reorder (and, in many cases, on the initial)

You want your retailers to get the BEST POSSIBLE PRICE on your wares, don't you? So they make lots of money, and buy MORE of your books, right?

THEN MAKE SURE there is competitiveness in the marketplace.

I kind of die inside when I ponder a company like Achaia -- they're exclusive to Diamond, no exceptions; They've been quietly building up a line of high quality titles with a fairly broad "real human" appeal... but because they are "Buy/Sell" with Diamond, DIAMOND DOESN'T HAVE THEIR BOOKS *IN STOCK* MOST OF THE TIME.

To give you a good example, for the last few weeks I've been buying my copies of the MOUSE GUARD HC from B&T, rather than Diamond BECAUSE DIAMOND HAD NO COPIES, and B&T *did*. I'd kill to be able to buy, in open stock, virtually anything that Achaia produces... but because of the deal they locked themselves into, I usually can't.

Tom asked why the New Boom doesn't seem to be translating for publishers or certain aspects of retail? That's because the only publishers, on reorder, that retailers can "keystone" (double their investment) are the four brokered ones -- the ones without any 3% reorder penalty. Everyone else, you're crippled at the outset because of a regressive policy that dates from a different time of distribution. Even if you're an "E" (50%) publisher -- your Onis, your DEs -- you're 47% on a reorder from Diamond, *and* dependent on Diamond's whim of whether they *stock* your comic or not. Not "will order it, if a customer asks", but *stocks*.

Think about that VERY carefully the next time your contract comes up for renegotiation. Because I have to tell you that I think about those things constantly, and I'm the one buying your books.

[*puff* *puff* OK, rant over]

So, ah, where was I?

Right, assigning dists to the database. Quick process, I'm hoping. Then... Hm, another pass through the "series" codes (I want to make sure it understands that, say, BPRD, is actually the SAME book, despite restarting at #1 every 5th issue), and maybe futz with the author and illustrator fields a bit.

And after that, it's just another 2 weeks of scanning and looking for errors I missed before, but not the intensive 10-13 hours a day things I've been doing the last few weeks.

I figure, since I'm working from an existing database, that, of the data I'll be using (way under 10%), I'm still going to have 1-200 books with some sort of error that I didn't catch, and won't until things are running. But, hopefully, I'll be able to deal with those on the fly, and that they won't be too disruptive as things run.

But, pretty much, the overwhelming bulk of the Scary Database Project is pretty much done. There's still doing the physical inventory, and entering that data, but that will just be an ugly 8 hours that can't be done until the last second, anyway.

Right. Off to have some recreation, then back at it for Saturday...

Oh. And did I say to watch out for something Really Cool in the next few days?

Well, do.

-B

POS Follies Part 5

Just jumping in real quickly to let you know the project proceeds. Last Thursday, Friday and Saturday I spent a total of 33 hours, in those 3 days, walking the store, pulling books off the rack shelf-by-shelf and checking to see if they had records already in MOBY's database. Basically, over those three days, I've touched every single item in the store (except the back issues) at least once.

(I also pulled a lot of stuff OFF the shelves for our sale box -- so, if you're a CE customer and you haven't checked the TP sale box in a while, NOW is the time to do so; there are some tremendous deals in there! [I just made Jeff Lester spend another fifty dollars, I am afraid])

This took a whole lot longer than the inventory will take (estimate: 10x longer) because I had to pull everything off the racks, shelf-by-shelf, carry it over to the counter and the computer, and type in a bit of its title in the cntrl-F Find box, then walk the books back and reshelf them. Whee, and stuff.

The FUN part of it was that MOBY's database uses DIAMOND's database at its core, and Diamond does not... well, how to be kind about it?

It is my understanding (perhaps out of date) that Diamond doesn't have a master file of what it stocks. Instead, the individual brand managers RETYPE THE ENTIRE CATALOG EVERY MONTH. Perhaps more importantly, Diamond doesn't have an exacting standard format that they use to present information, so it is entirely possible that you'll have a series of TPs that look something like this in Diamond's database:

DWEEZLEMAN VOL 1 TP DWEEZLEMAN DWEEZLES AHOY VOL 2 TP DWEEZLEMAN VOL 3 DWEEZLES BIG ADVENTURE TP DWEEZLEMAN GN #4 DWEEZLES NIGHT OUT

(this is an extreme "example", generally speaking no one series has more than 3 schema -- and even those tend to be multi-year 10+ volume series)

Because of this, if you were to sort your list into alpha-numerical order, it would sort like this:

DWEEZLEMAN DWEEZLES AHOY VOL 2 TP DWEEZLEMAN GN #4 DWEEZLES NIGHT OUT DWEEZLEMAN VOL 1 TP DWEEZLEMAN VOL 3 DWEEZLES BIG ADVENTURE TP

Which drives me insane when trying to work with the data.

So I was also editing titles as I went along to try and mitigate some of this. For myself, there's only ONE format that is appropriate and that's:

[Series Title] VOL [#] [Subtitle] TP ([optional notes])

I also am a total weirdo in that I like to add a zero to sub-ten-volumes entries (that is, it is VOL 01, 02, and so on to 09) -- that's because, since the volume number is in the title field (though we have a column for "issue #" as well of course) if you don't do that, an alphabetical report sorts like this:

VOL 1 VOL 11 VOL 12....19 VOL 2 VOL 20 VOL 21...29 VOL 3 VOL 30

(and so on)

(and yes, you *can* stretch this out to the 40s. No, not a manga series; Fantagraphics PRINCE VALIANT reprints reached well into the 40s)

With the "extra" leading zeroes, everything sorts the way its supposed to.

Also, this is where I hate the ABC line books -- rather than "VOL [#]" they are listed as "BOOK [number spelled out]" so that "BOOK FIVE" sorts before "VOL 05". Once someone from DC (I don't recall who, nor the context) indicated to me that they were that way because Alan Moore insisted on it, but whoever made the decision to have it that way in DIAMOND'S DATABASE should be taken out back and shot. That's not just from a POS POV -- I'm changing the titles myself, obviously -- but from an invoicing POV. DIAMOND prints their invoices in straight-alpha, which makes checking in fun fun fun.

There's also a lot of mislistings -- things categorized by Diamond as "comics" when they are actually "magazines", that kind of thing -- or bad listings. For instance, basically every book that's listed in the "book" section of PREVIEWS has in the "publisher" field the header of the category that it was listed in PREVIEWS. "How-To", "Art Books", "Fantasy/Sci-Fi" that kind of thing. Which is often annoying, but not something I'm going to fix now, because it doesn't matter *that* much, and I can always edited the important ones later.

Anyway, so that was Thur-Sat, the upshot of which is that I *could* take a hard physical inventory tomorrow if I needed. (that's end of the month though)

Sunday I vegged out.

Monday I hit the database for ~10 hours and found "all" of the things that I "should" be stocking, but didn't have on hand. This includes a lot of out of print stuff, but that will work itself out quickly. I found about 200 items. Approx 60% of them are probably OOP. Of the ones that aren't, about a quarter were on this week's restock arrival already.

I also noticed on Monday that, hm, a lot of items I have on hand don't have a barcode in the database -- this is probably because Starclipper (MOBY's "home" store) never stocked them (Diamond's database doesn't provide barcodes in advance, except for a very small handful of publishers). I hadn't realized that I was going to fill in quite that many holes, so I sorted the list of on-hand by barcode and made a sublist of the ones I'd need to scan in. About 800-ish titles.

Tuesday morning I started in on it, and got about 10% of the list done in an hour (which reminds me, I'm going to need to make another list of things that will need to have barcodes generated FOR them...), but then it was time for the New Books to arrive, so clearing that up will be Thursday and maybe Friday in the store.

Today I am at home and, literally, staring at columns of numbers. MOBY has separate data fields for "MSRP" and "MOBY price" -- that is, what the "price" is, and how much the program will charge you for it. But Starclipper, over the years, has put some number of objects on SALE... so I've got to go through and compare column A to column B.

THAT's why I'm typing this essay, BTW -- comparing two columns of numbers on a computer screen is not easy on the eyes, so every 5 or 6 PageDWNs I flip over here and type a paragraph or so.

The way I am doing this, I *know* I am making mistakes (or, at least, not catching some) -- if there's a $12.95/$12.99 discrepancy I won't be catching it in most cases (though I caught one!), and maybe not a $15.99/$19.99 one either. Thankfully, on the few occasions where it's a Starclipper-putting-it-on-sale situation (as opposed to data-entry mistake) they're generally cutting the price to half, making 5/9.99 easy to spot.

Right, so that's done, thanks for listening while I distracted my eyes. Off now to start messing with reorder points!

-B

POS Follies part 4

Right, so where was I? Last Friday I lost a few hours because the firewall router I was trying to install wasn't working with the modem for some arcane reason I can't begin to understand. I had my dad come (over three tries) and get it going (he was a network guy for PacBell before he retired), but that cost me some precious computer time on Friday.

Saturday, Sunday, and much of Monday were lost to me because I kinda forgot it was "that time of the month" -- order form for August, and subscription set up for July, and the general "end of the month blues" of paying bills, etc.

Tuesday, the comics arrived. Can't sell them until Thursday, but we have Tuesday delivery, and since Wed was the holiday, it was either Tue-for-Thur, or Thur-for-Thur, and I chose to have the piles of boxes in the store, thanks.

Wednesday.... well, despite the holiday, I HAD to get back to the database. So I did. All day. "Finished" the comics section of it. And the magazines (though, come on, how much work really needs to be done there?)

Thursday was today, and it was New Comics Day. And I worked it alone, because Sue is off at a wedding. And yet I still mostly managed to deal with the Book part of the database for most of the right hand side of the store.

Friday is tomorrow, and I'm hoping to finish off the right hand side of the store, and maybe (MAYBE) the center too.

I'm piling up a bunch of books to put on clearance, too -- nothing like touching every book in your store to go "and these must go away!". I'm hoping those will be put into the sale boxes by Saturday, but who really knows, might not be until Tuesday.

Saturday will be my normal weekly reorder pass, but if I haven't finished the center-of-the-store, then I'll have to do that as well, being wholly under Rob's feet. He'll like that.

Sunday... well Sunday, I'm hoping I can rest.

Monday, all day at home working with the books inventory of all of the things we DON'T have in stock, and setting up primary and secondary and tertiary distributors for them, as well as reorder points for the stuff I actively want to stock, and so on. Unlike the comics, where there is necessarily a reorder point except "huh, sold out, get more", basically every book needs to have a decision made about it about HOW MANY I want to keep in inventory at all times. That will take me 3 (?) days... so, since Tuesday is Comics-arrive, I'm planning on being done by Thursday early AM (Because, damn it, I have to have time to take Ben to the park!!!!). Then next Friday (a week from tomorrow) will go towards all of the "behind the counter" (T-shirts, toys, whatever is in the case) stuff, which, hopefully, is only 3-4 hours work, max.

Then normal-weekly-reorders on Saturday, rest on Sunday, then start thinking about writing a TILTING around 7/16, to run on 7/20.

There's also something else going on on Monday 7/16, but you'll hear more about that a little later.

On 7/28, Mark Richman, programmer of MOBY, is coming to SF to reimport back our now edited version of the database, and to train us on the system, Unless something goes categorically wrong (and, hey, shit does, in fact, happen), we should be trained on MOBY on Monday 7/30, and POS is "live" as of that point, just before my "Dream Date" of 8/1. So, fuck yes.

That also means that, between (let's say) 7/16 and 7/28, I HAVE to get the database finished, no screwing around. I think that's an easy deadline (unless I biffed something hard I really should be done with a week to spare), but it IS a deadline, and I have to remain aware of it all the way along.

And somewhere in there is the new ONOMATOPOEIA (I'm guessing we'll have the "blackline" of PREVIEWS on the 17th or so, for a we-photocopy-it date of 7/20 and PREVIEWS street date of 7/25, but I never keep PREVIEWS dates straight in my head)

OH, and the deadline to Turn In next month's orders is 7/31, which means that I can't possibly work the order form in the 7/28-7/30 window I would normal do.... because we're being trained in MOBY right then. Gonna have to figure out a way to do it all on Wed 7/26, because there's not a whole lot of other day options available to me right now.

And, the normal end-of-the-month functions (like bill paying!) seem like they're going to become first-of-the-next-month this cycle, whooops.

So, this is what July looks like to me, wheeeeee. But at the end, I'll have POS and a much better control of my inventory, so this "Lost Month" will be all worth it, I think.

Anyway, just letting you know I'm alive, and why I'm leaving Graeme out to fend for himself right now (Sorry, G!) -- and why my wife hates me because she's having to shoulder like 96% of the entertaining-Ben duties (Sorry, Tzipora!) -- but it's just going to be an ugly July.

More as I have time -- now to take a shower, and maybe pretend I'm a human being entertained by some recreational activity for an hour or two before I sleep...

-B

POS Follies part 3

Well! I *finally* got the pre-populated database for MOBY (took nearly a month because I had some fussy requests for them, and I wanted a go at the data without having to use MOBY itself to access it -- MOBY is nice as a POS program, but kinda of mediocre as a let-me-edit-100k+ items; I'm using Excel to manage the data), so this is now my life for the next 2-4 weeks. The MOBY database goes back something like 5 years, and has something on the order of 140k items in it. Now, of course, AT LEAST 70k of those items aren't things I'd EVER stock in my store of my own volition (like, say, games, or cards, or XENA t-shirts), but it's nice to have them in the database on the off chance that anyone might want them one day.

Of course, 140k items? Yeah, that's a LOT.

So, step #1 was to hack that into more manageable chunks -- I started by sorting out the database by Diamond "category" codes: code "1" is comics, "2" is magazines, "3" is books, and so on. 1, 2, and 3 each have their own files right now, so I don't "cross the streams", while the final 12 or so categories I split into two files. For the most part, I probably will barely touch the final 12 categories (since we're, pretty much, a PURE comics shop), but I'm still going to have to at least look through each and every item to make sure.

Step #2 was to loosely sort the "chunks". Actually, that took all of five minutes per file, if that -- sort the "comics" by publisher, then by title, then by issue #, so that, say, all of the DC books are together, are alphabetical within the "DC" listing, and are in proper alpha numeric order.

This, of course, assume that the data is both accurate and complete, but of course it isn't precisely. Probably 98% looks pretty perfect, but there are definitely holes and problems and miscategorizations. As an example, it appears that every book with a "APR07" code either lost, or never was given its "publisher" field, which means that sorting through data is a two-step process: step a: look at the publisher's bit; step b: look at the "no publisher listed" bit. Oh well, shit happens.

Step #3 is where I am right now: going through those files and looking for things that do or will have. For example, the "comics" file has 36,298 items in it. I'm going to get that down to probably under 2k items, really, since "Back issues" aren't going to be individually tracked through the POS.

So, today I started going through the store with two goals: a) strip some of the "sludge" from the racks, stuff that's been sitting there for (likely) a year or more, almost all of that "indy" or "alternative" books, because, generally, a book comes OFF the rack when the "next issue" is there to replace it. Much of the "indy" stuff never GETS a "next issue", so it tends to accumulate longer. This goal is "pretty much" done (for COMICS) in the 4 hours I was at CE today -- I ended up with a shortbox of "unsalable crap" (estimate: $400, my cost)

Goal b) was to set up a new column in the database that's basically either a "1" or a "0". "1" = "do inventory on this". I almost finished the comics on the right side of the store. I'm going to go in 'round 9am tomorrow to take advantage of 90 minutes or so of no-customers-underfoot, but I'm hoping by, dunno, 3 PM or so I'll be basically finished with the "do we have this in stock/do we anticipate it being in stock soon" marking up of the comics file.

Once that's done, then we move to Step #4 which is going through and editing what needs to be edited in the portion of the comics list I'm "keeping" (we'll keep the data of the OTHER 34k-ish items, but basically trusting "MOBY Defaults" are all correct) -- there I'll be setting reorder points, primary/secondary/tertiary distributor, genre and so on.

There are, by the way, 52 (!!!) columns in each row of the database that I could edit if I wanted/needed to. Though I doubt I'll edit more than 5-10 of them for most items.

There's also Step #5: Look for things that I DON'T have on my rack, but that I WANT to have, and have "slipped through the cracks" over the years. That's a day's work, I think (I'm doing that semi-concurrently, and have finished all of the publishers that begin with an "A")

Then after that, is Step #6: printing a list, organized by rack (genre), and doing a hard physical inventory; followed by Step #7: entering that data into the computer; followed by Step #8: POS goes live (#6 & 7 will happen "concurrently", hopefully in one single day. #8 should be the day after)

I have to do much of those same steps for the "magazine" and "book" files. (much less for the two "everything else" files)

Mags will be pretty simple, actually -- again, don't carry most of that, and I think Books will go smoother as well because I won't have to keep running to the rack to say "Wait, what issue is this on?". Books are largely binary in "do I carry this or not", while periodicals are "I carry this, but not issues six months back" (or whatever), and I have to constantly keep checking, for instance, "what issue is WONDER WOMAN on?"

Based on my progress today, I'm going to tentatively believe that I can accomplish all of this over 3 weeks or less, and my HOPE is I'll be able to "go live" with MOBY on or about 8/1. (I actually *think* I can get it done in around 10 days, and *could* be "live" by 7/15, but I'm still going to settle for 8/1 or later, because "pad" is always better)

So that's what I'm doing, work-wise, for the 11 of you that care. Lots of pain now in exchange for some powerful tools for the future.

I'll try to get in 1 or 2 reviews this week, but don't count on it, given the above.

-B

POS Follies: Part 2

Rob had to help his sister move this week, so I did two back-to-back full days at the store today (well, "am still doing", technically), which I haven't done in a while. It is really good for me, honestly -- got caught up on buckets of stuff in filing and sorting and making sets or whatever. But I'm now very very tired. James Kochalka came by on his way to his event tonight at Giant Robot, and we chatted for a bit. He's a really terrific guy, and he did some really color nice sketches in two volumes of his books on the shelves. I'm not going to tell you which books they are, in the hopes that they'll end up with some unsuspecting soul whose day is then utterly made.

I've installed all of the POS hardware now at this point, with the sole exception of the "pole display" (will actually be countertop) -- the bit that shows the customer how much is due, etc. Didn't really want it underfoot for the next x weeks it's going to take to get everything finished before POS launch.

I'm not sure I hooked it all up CORRECTLY, however, since I don't really have the software yet to test it all. I have a demo version of MOBY downloaded and installed, but the PDF manual that came with it is a couple of builds out of date, and I can't really piece together what I'm doing on my own. I had sorta hoped I'd've been able to get away without training, but I think now that's a bad idea.

Problem is, that's going to add MORE time to the implementation, since I either need to go to St. Louis, or have them come here. Plus it'll be another, say $500, for travel and lodging that I didn't want to spend. Ah, c'est la guerre.

The next major step is going to be the evil one -- building our initial inventory file. There's something close to 10,000 individual items we carry (not counting single back issues, or sets or quarter books, or whatever), and even if it only took me 1 minute to get each item into a database, that's something like 20 8-hour days, right?

What I'm trying to do is to arrange to get the "pre-populated" database BEFORE I actually get the final version of MOBY, so I can massage it in excel or something -- it's much easier to use Excel to "globally" change 2-3 parameters for all of the, say, ESSENTIAL volumes to be what I want, then it would be to rebuild all that data from scratch. I'm waiting to hear what my real options are here, because I'll cry if I have to build this thing from scratch.

Until then, I'm kinda in limbo -- many people are commenting on the new computer, but it's kind of just an internet-surfing paperweight at the moment, since I can't do any POS with it just yet. I'm sure I'm beginning to inculcate some bad habits (NO SURFING AT WORK, DAMN IT!), but hopefully by Monday I'll know the shape of what my next 2 or so months shall be.

It's really crazy running 2 parallel systems at once -- running stuff through the cash register at the same time I try to set up POS, and I'll be really REALLY glad when the system is fully in and running, and a lot of the stupid time wastes in my week will go away (to be replaced by new ones, I'm sure)

Anywhere, so that's where I'm at.

(in case you cared)

-B

POS follies part one

I hate hardware installation -- even with a fresh system... so many wires and stuff to trip over and wind through and trying to make sure that everything is all compatible. I suspect it is even worse when, like me, you're not actually putting in the POS *yet*, so you have to keep the space for the cash register and all of the "analog" systems at the same time you're trying to set up the new stuff.

I'm likely about a month or so before I even try to ACTUALLY put in the POS -- I'm waiting to hear back from MOBY about what I can expect with the database before I start making with the inventory and all of that. I've downloaded the demo of MOBY from Bitter End, but I haven't installed it as of yet, trying to get all of the hardware pieces sorted first.

I picked a cheap Dell computer (it really was a good price, on the catalog sale), and it's working just fine. What's funny is that, except for the video card, it's faster and smarter than my "home" computer, which is mostly a gaming rig from Alienware. And it cost about a fifth of the Alienware (nearing about 4 years old now... got it right before Ben was born)

Dell's peripherals are damn awful, I have to say -- this keyboard and mouse feel like a child's toy, though the monitor seems decent enough. I'll be getting a new POS-oriented keyboard in a week or so (with a touch pad mouse built in), and that can't happen soon enough.

I picked out most of the rest of my hardware based on recommendations from other retailers on the CBIA, the internet-shopped for most of a week before finding the cheapest vendor.

Some of the hardware I can't precisely test yet -- I've hooked up the receipt printer to the cash drawer, but without installing MOBY, I'm not positive they actually work. Next week sometime!

The first thing you have to do with a new computer is scrub off all the useless software crap they come preloaded with. That's why they're so cheap, I guess -- kickbacks from the software companies.

I also got a regular laser printer from Dell, but I was flabbergasted (FLABBERGASTED) that it didn't come with the USB cable it REQUIRES to hook up to the computer. Next week for that I guess, too.

I've also hooked up the barcode printer, but I don't have the right size labels yet, so setting that all up correctly is going to take some time too. Using the starter labels it came with gave me indifferent results, but they're not the same size as the labels I'll end up using, so I don't want to invest a lot of time in programming it until I get the right labels. That could be today's FedEx, but dunno. I'll begin worrying about that for real tomorrow.

I haven't hooked up the barcode scanner yet, either, but that's more from not being sure exactly where it will finally end up more than anything else.

But yeah, the DSL was easy enough to put in (I can't believe how eensy the modem is!)

Spent yesterday and most of the morning downloading and installing virus protection, firewall, Firefox, then all of the websites I'll want to access from the store with the various passwords. I'm at about 9 hours now, and I'm feeling good about all of that stuff.

Still 9 hours, and POS is still a "soon" prospect, if you see what I mean? At least another 2-3 hours of hardware foolin' in front of me, but its lunch time, then I should get to some "actual store business" (not that this isn't, but you know what I mean -- it feels like I'm "fooling around" by blogging from work)

I'll do one review before the end of the (store) day, I think, but I need to cross off at least 5-6 more items off my "to do list" for today...

-B

Shh, something's coming

Yeah, yeah, I suck, you're tired of reading it. But I spent most of today installing (much of) the hardware for our new POS system at Comix Experience, and getting the new DSL up and running at the store. Yes, after 18 years, Comix Experience is actually going to enter the 20th Century.

What's funny is tomorrow will be the first without-Jeff Friday in a loooong time, and Jeff was kind of complaining about not having internet at the store, and tomorrow will also be the first full day of having internet, so, huh. That's more ironic than rain on your wedding day...

I've also been spending a lot of time setting up a Secret Future Plan for the Savage Critic, and, while we're probably a month away from saying anything real, I think it's going to make the place rock. Hard.

So, like, I might be kinda quiet for the next month, because I'm putting like 80% of my brain into Getting POS online (and another 10% to the Secret Future Plan), but I definitely plan on doing at least one post from the store tomorrow, just because I can.

Honestly though, I hope to reward you for your patience (and I don't want Graeme to think he's alone out there, darn it!)

-B